Return and Refund Policy
Due to the nature of our products and services, we do not offer refunds or accept returns for any items once they have been purchased.
Key Points:
- All Sales Are Final: Once your order has been placed and confirmed, it cannot be canceled, returned, or refunded.
- Exchanges Are Not Available: We do not offer product exchanges. Please carefully review your order before completing your purchase.
- Product Descriptions: Please ensure that you thoroughly read the product descriptions, including sizes, materials, and other relevant information before making a purchase to ensure that it meets your expectations.
Exceptions to This Policy
The only exceptions to this policy are in the case of damaged, defective, or incorrect items sent by our team. If you believe you have received a damaged or incorrect product, please follow the instructions below:
- Contact Us Within 10 Days: Email us at [assistant@vilidaymond.com within 10 days of receiving your order. Include your order number, a description of the issue, and clear photos of the product(s) in question.
- Investigation: Our team will review the issue and determine whether the product is eligible for replacement.
- Resolution: If the product is deemed defective or incorrect, we will arrange a replacement at no additional cost to you.
Need Help?
If you have any questions regarding our Return and Refund Policy, feel free to contact us at:
Email: assistant@vilidaymond.com
Thank you for understanding and for shopping with us.